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Loan Consultant

SpringboardAuto.com is changing the auto lending experience.  We deconstructed the traditional auto lending process and built a car buying encounter for the 21st century.  Fundamentally, we believe it was time that someone built a platform for the consumer.  We’re proud of what we’ve built – but there’s more work to be done.

About The Role: 

The Loan Consultant is the customer-facing ambassador for SpringboardAuto.com brand and products.  As a Loan Consultant, you will provide best-in-class service, guiding customers through every step of the loan process.  Working on a newly created proprietary lending platform, in an active phone center environment, you will multi-task and work collaboratively with other outstanding team members to ensure the highest quality of customer care.

THE JOB:

Credit: 

  • Review system-referred applications to determine credit-worthiness. 
  • Place out-bound calls to capture approvals and sell loan terms.

Customer Support:

  • In-bound and out-bound calls assisting customers with the loan process.
  • Provide system/product related technical support to customers.
  • Front-line communication with the automotive dealerships, providing assistance with the funding process and closing options.
  • Responsible for delivering support between the customer and closing agency as needed.

Funding Support:

  • Assist with verifications and gathering stipulations.
  • Create, audit, review and generate customer contracts (NSA).
  • Create dealer funding profile; audit dealer documents
  • Conduct in-depth customer interviews
  • Review loan structure and collateral
  • Work with internal titles staff to determine state DMV requirements.

SKILLS YOU'LL NEED: 

  • Positive attitude and customer service oriented mentality.
  • Ability to shift tasks quickly; multi-tasking while re-prioritizing.
  • Adaptable to change
  • Quick learner
  • Strong analytical and problem solving skills
  • Above average communication skills
  • Fine-tuned organizational skills
  • Dependable with a strong work ethic and integrity

REQUIREMENTS:

  • Must have a minimum 2 years’ auto credit experience preferably in subprime, direct to consumer lending environment.

ABOUT US:

SpringboardAuto.com is bringing the fintech revolution to the trillion-dollar automotive transaction market. Founded and led by leaders of the auto finance and fintech spaces, we believe buying and financing a car should be a transparent and rewarding customer experience. To achieve this, we are building a technology platform that leverages financial technology innovation to create a transformative experience for the customer. We are looking for dynamic and high-performance individuals that share our passion for the power of technology to transform and deliver customer experience excellence. Come join us!

At SpringboardAuto.com we offer competitive compensation and a variety of benefits to meet the health and well-being needs of our employees.

SpringboardAuto.com is proud to be an equal opportunity employer.  We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, protected veteran status, or any other characteristic protected by law. 

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  We utilize E-Verify to electronically verify employment eligibility.

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